D44, 13th September. Port Harcourt

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We started our day by visiting the hospital inside the Shell compound that cares for employees and their families. It is an extremely well equipped facility, and if I’m honest I was rather sad that many of the wards were rather quiet.

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Obio Cottage Hospital, Port Harcourt, has a unique set-up. It has been sponsored by Shell - Shell being a major employer in the area. Following an initial investment of capital and expertise, the hospital is now a major employer and delivers high standard medical care with a focus on maternity and family planning. They have introduced a community insurance scheme which enables local people to access medical care in a very affordable manner.

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We had a wonderful visit and took every opportunity to talk to patients and staff about their experiences of the hospital.

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This lady was able to tell me a great deal of detail about her birth experience and had clearly been briefed throughout the process about what was happening – this is often not the case in many environments and so the way the question is answered is a good reflection of patient care and communication between staff and patients.

I believe that patient feedback, expectations and demands lead in the end to improved standards of care. This was the only hospital on our journey to date that had an obvious ‘Client Relations’ Department:

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We were also shown data that demonstrated very satisfied patients.

Obio has been so successful that there has been pressure from the local community to influence similar change in a nearby health centre. We were able to see first hand just how far Obio had come from where it had started by visiting this other centre, still at the very early stages of change:

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2 comments on D44, 13th September. Port Harcourt

  1. Anne Adams
    October 7, 2013 at 5:54 pm (5 years ago)

    Sophie what an amazing thing you are doing on this trip!! The actions you’re taking are clearly going to have a direct impact on the lives of women in Africa not just at this moment but in the future as well. What a fantastic opportunity for you !! If I could get on Facebook I would say ‘I like’ !! Anne Adams

  2. admin
    October 9, 2013 at 8:37 pm (5 years ago)

    Hi Anne – thank you!! All the best from Nairobi! Sophie X

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